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The dedicated review and customer feedback platform for the legal sector

legalex innovation award winner 2018

About Advc8

The dedicated review and customer feedback platform for the legal sector

Advc8 allows you collect detailed information on the service your client received during the course of their legal matter, helping you to get to know your clients better.

Choosing between legal service providers should be about more than just comparing legal fees. Advc8 helps your firm build and maintain a reputation for delivering high levels of customer care and a professional service, helping you to win more clients in a marketplace where the strength of your online reputation is becoming increasingly important.

Why Advc8?

Why choose Advc8 over other review platforms?

Tailored to the Legal Sector

Our product is tailored to meet the needs of the legal sector - we allow you to build detailed feedback by department and case type allowing you to see how each department is performing.

More than just 'Star Ratings'

We offer more than just ‘star ratings’ - we collect detailed client feedback about customer care, value for money and your knowledge and expertise from the client’s perspective.

Constructive Feedback

Advc8 can help your COLP demonstrate that the following Client Care Outcomes from the SRA Handbook are being achieved and that your firm is delivering its service in line with the Indicative Behaviours below:

O(1.1)

You treat your clients fairly

O(1.4)

You have the necessary resources, skills and procedures

O(1.5)

The service you provide to clients is competent

O(1.13)

Clients receive the best possible information

IB(1.1)

Agreeing an appropriate level of service with your client

IB(1.14)

Clearly explaining your fees and if and when they are likely to change

IB(1.15)

Warning about any other payments for which the client may be responsible

IB(1.19)

Providing the [fee] information in a clear and accessible form

Advc8 Features

Check out some of the great features and benefits of Advc8

Collect Detailed Client Feedback

Collect detailed feedback from your clients for any legal matter including customer care, value for money and your knowledge and expertise. Send feedback requests by email or SMS.

Publish Reviews & Ratings

Publish reviews and ratings for a specific department - allowing you to add relevant reviews and ratings to the specific pages on your own website.

Future-proof your firm

Regulators of legal services have been requested by the CMA to promote the use of client feedback tools to their members. Get ahead and start collecting feedback today!

Share to Twitter and Facebook

When you receive great feedback from your clients, shout about it by posting reviews straight to Facebook and Twitter through Advc8.

Boost your Google Star Ratings

Captured feedback can be fed automatically into Google’s review platform using Review Rich Snippets.

Request Feedback Automatically

Trigger review requests automatically by utilising our API to push requests directly from your case management system when a case is completed.

Filter by Department

Filter your reviews by area of law to see how each individual department is performing.

Harness the power of independent reviews

Consumer research has demonstrated the your prospective future clients will place more trust in 3rd party reviews than reviews that are only available through your website. All your reviews are published through our review websites, so your prospective client can trust them.

No login required to leave feedback

We make it easy for your clients to leave feedback by not requiring them to create a login to access our review platform.

Please note: Some features are only available in our ‘Standard’ and ‘Premium’ Plans - please see our plans for more details.

Want to try before you buy?

FREE 30 DAY TRIAL AVAILABLE

Have a question?

We will be happy to help! Get in touch using your preferred contact method below.

Call us from 9am to 5pm

+44 (0114) 383 0382

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